Sandra Silk Dress with Robe

Frequently asked questions

Custom Design Services & Policies

Dress the Showroom

Welcome to Dress the Showroom! We are thrilled to help you bring your dream garment to life. To ensure a seamless creative process, please review our requirements and policies for all custom orders.

1. Booking & Consultations

All custom design journeys begin with an official consultation.

How to Book: Appointments must be scheduled through our website at dresstheshowroom.com.
Prerequisites: Your appointment will only be confirmed once the non-refundable $500 deposit has been paid and your client intake form has been submitted.
The Meeting: During your appointment, you will meet with our design expert, Mckenise, to discuss your design vision, fabric selection, budget, wear date, and specific garment details.

2. Pricing & Payments

Investment: Custom design orders begin at a minimum of $500.
Final Quote: You will receive a total cost for your garment by the end of your initial appointment, calculated based on the complexity of the design, fabric choices, and embellishments (such as beading or corsetry).

3. Production Timeline

Creating a custom piece takes time and precision.

Minimum Requirement: We require at least 60 days for any custom garment.
Average Lead Time: Our typical production window is 45 to 90 days from the order date to the arrival date. Please plan your booking accordingly to ensure your dress is ready for your event.

4. Sizing & Alterations

While we strive for a perfect fit, please understand the following regarding construction:

Measurement Process: We use your custom body measurements in conjunction with standard professional mannequins (Sizes 0–8+).
The Final Fit: While we get the garment as close to your measurements as possible, minor alterations are typically required once you receive the dress to achieve a "red carpet" fit.
Alteration Policy: Dress the Showroom does not provide or perform alterations. We do not handle any post-production adjustments. If you need assistance, we are happy to provide a list of recommended local tailors.

5. The Creative Experience

Designing a custom gown offers you unparalleled freedom—from unique color palettes and bra inserts to intricate beading and internal corsetry. We ask that you remain open-minded and trust the expertise of Mckenise to guide you through the technical and creative aspects of the design.

Next Steps

Submit your Deposit via our secure portal.
Complete the Intake Form (sent via email).
Prepare your Inspiration and get ready for a one-of-a-kind design experience!

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Return & Exchange Policy

We want you to feel confident and beautiful in your purchase! Because we specialize in formal and occasion wear, we maintain a strict but straightforward return policy.

You have 30 days from the date you receive your order to decide if your items are the perfect fit. If it’s not quite right, we’ve made returning your items simple.

Eligibility & Condition Requirements

To qualify for a return or exchange, your items must meet the following strict criteria:

The Security Ribbon: All of our dresses are shipped with a visible Security Ribbon. You are welcome to try the dress on at home with this ribbon attached. Once the security ribbon is cut, altered, or removed, the item is considered final sale and cannot be returned. * Original Condition: Items must be unworn, unwashed, and completely undamaged.
Original Tags: All original brand tags must still be attached. We will not accept returns if tags have been cut off and reattached.
No Stains or Odors: We thoroughly inspect all returns. Items returned with deodorant stains, makeup, perfume, or laundry detergent smells will not be accepted.

What Can Be Returned?

We gladly accept returns on main apparel pieces, including:

Dresses
Pants
Tops
Jackets

Non-Returnable Items (Final Sale)

For hygiene and quality control purposes, we do not accept returns or exchanges on the following items:

Shoes
Underwear & Bodysuits
Swimsuits
Beauty Items
Jewelry

How to Process Your Return

We partner with Happy Returns to make your return process fast and hassle-free!

Start your return: Visit our [Insert Happy Returns Portal Link Here] to initiate your request.
Ship it back: Customers are responsible for the cost of return shipping. You will be provided with a shipping label through the portal, and the cost will be deducted from your final refund.
Showroom inspection: Once your package arrives at our showroom, our team will inspect the items to ensure they meet the condition requirements outlined above.

Refunds, Store Credit & Exchanges

Original Payment Method: Once your return is approved, we will process your refund back to your original payment method. Please allow 7–10 business days for the funds to appear in your bank account, depending on your financial institution.
Don't want to wait? If you prefer not to wait for bank processing times, you can easily opt for an exchange or in-store credit through the Happy Returns portal, allowing you to shop for a new size or style right away!

Note: We reserve the right to refuse any return that does not meet our policy requirements. Items returned in unacceptable condition will be sent back to the customer at their expense.

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Based on the return policy we drafted for your store, the final sale (non-returnable) items are:

Shoes
Underwear & Bodysuits
Swimsuits
Beauty Items
Jewelry

Additionally, any dress or main apparel piece becomes a final sale item if the Security Ribbon has been cut, altered, or removed, or if it shows signs of wear (stains, odors, missing original tags).

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When will I receive my order?

We know you're excited to receive your new look! Here is how we handle our shipping and processing:

Processing Times

Ready-to-Wear: All in-stock items are processed and shipped within 1–2 business days.
Shipping Days: We ship orders daily, Monday through Saturday. Please note that we do not ship on Sundays or Public Holidays.

Shipping Speed

The date your package arrives depends entirely on the shipping method you select at checkout.

Once your order has been processed and picked up by the carrier, the delivery window is determined by the specific service (Standard, Express, etc.) you chose.
You will receive a tracking number via email as soon as your order leaves our showroom so you can follow its journey.

Pre-Order Items

Love a piece that isn’t in stock yet? Here is how our pre-order process works:

Payment: Your card is charged at the time of purchase to secure your item and ensure the fastest possible processing once it arrives.
Expected Dates: We will always list the expected ship date clearly on the product page.
Notification: As soon as the item arrives in our showroom, it is prioritized for immediate shipment. You will receive an automated notification and tracking info the moment it’s on its way to you.

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Provenance & Craftsmanship

At the core of our brand lies a commitment to uncompromising quality and artistic integrity. Each garment in our collection is a testament to a meticulous production process that spans from our domestic design studios to our specialized global partners.

The Design Vision

Every silhouette begins as a conceptual masterpiece. All designs are original works of art, conceptualized and hand-drawn by our Founder and Creative Director, McKenzie Rae Peck. By maintaining creative autonomy, we ensure that every piece is exclusive to our house and reflective of our signature aesthetic.

Domestic Technical Development

Precision is the foundation of formal wear. Our technical pattern work and initial sampling are conducted exclusively at our San Diego, California studio. This allows our design team to refine the architecture of each garment, ensuring a superior fit and structural excellence before a single stitch is placed for production.

Artisanal Finishes & Embellishments

For pieces requiring intricate artistry—including custom textile prints, hand-beading, and delicate embroidery—work is performed in-house by our specialized creative teams in Utah and California. By keeping these high-touch elements within our domestic ateliers, we ensure the soul of the design remains intact through artisanal craftsmanship.

Strategic Global Production

To bring our bulk collections and bespoke orders to life, we engage in a long-standing strategic partnership with a premier manufacturing facility in Shanghai, China. We have maintained a dedicated professional alliance with this facility for over eight years, founded on a mutual commitment to ethical labor practices and rigorous quality control standards. This enduring relationship allows us to deliver the highest caliber of construction for which our brand is known.

Our Production Map

Creative Direction & Pattern Engineering: San Diego, California
Artisanal Detailing & Hand-Work: Utah & California, USA
Global Manufacturing: Shanghai, China (Partnered since 2018)

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Shipping & Promotions FAQ

How much does shipping cost?

Shipping rates are calculated in real-time at checkout. These costs are determined by your delivery address, the total weight of your items, and the dimensions of the packaging required for your formal wear.

For most domestic orders (e.g., California to Utah), rates typically range between $15.00 and $35.00, depending on the size of the items and your specific location.

How quickly will I receive my order?

We prioritize the safe and timely arrival of your garments. We primarily utilize UPS Expedited 2-Day Shipping for domestic orders to ensure your purchase arrives quickly and in pristine condition.

Do you offer Free Shipping?

We offer exclusive Free Shipping opportunities through our social community! While standard orders are subject to calculated shipping fees, we frequently offer Free Shipping as a reward for our viewers during our TikTok Live events.

How do I access TikTok Live promotions?

We love connecting with you in real-time! To take advantage of our exclusive offers:

Follow us: Join our community on TikTok @mckenzie_peck_.
Join the Live: Tune in for real-time styling tips, behind-the-scenes access, and live-only promotions.
Claim your offer: Follow the specific instructions provided during the broadcast to unlock free shipping or access unannounced flash sales.

Note: Free shipping and flash sale promotions are valid only for orders completed during the live broadcast unless otherwise stated by our team.

Are there other ways to save?

Beyond our Live promotions, we occasionally host flash sales and limited-time discounts exclusively for our TikTok viewers. We recommend turning on your TikTok notifications so you never miss a surprise drop or a styling session!

Sandra Silk Dress with Robe

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Customer Reviews

Frequently asked questions

Custom Design Services & Policies

1. Booking & Consultations

2. Pricing & Payments

3. Production Timeline

4. Sizing & Alterations

5. The Creative Experience

Next Steps

Return & Exchange Policy

Eligibility & Condition Requirements

What Can Be Returned?

Non-Returnable Items (Final Sale)

How to Process Your Return

Refunds, Store Credit & Exchanges

When will I receive my order?

Processing Times

Shipping Speed

Pre-Order Items

Provenance & Craftsmanship

The Design Vision

Domestic Technical Development

Artisanal Finishes & Embellishments

Strategic Global Production

Our Production Map

Shipping & Promotions FAQ

How much does shipping cost?

How quickly will I receive my order?

Do you offer Free Shipping?

How do I access TikTok Live promotions?

Are there other ways to save?

Country/Region

Country/Region

Sandra Silk Dress with Robe

You may also like

Customer Reviews

Frequently asked questions

Custom Design Services & Policies

1. Booking & Consultations

2. Pricing & Payments

3. Production Timeline

4. Sizing & Alterations

5. The Creative Experience

Next Steps

Return & Exchange Policy

Eligibility & Condition Requirements

What Can Be Returned?

Non-Returnable Items (Final Sale)

How to Process Your Return

Refunds, Store Credit & Exchanges

When will I receive my order?

Processing Times

Shipping Speed

Pre-Order Items

Provenance & Craftsmanship

The Design Vision

Domestic Technical Development

Artisanal Finishes & Embellishments

Strategic Global Production

Our Production Map

Shipping & Promotions FAQ

How much does shipping cost?

How quickly will I receive my order?

Do you offer Free Shipping?

How do I access TikTok Live promotions?

Are there other ways to save?